REFUND POLICY

Clear treatment of digital vehicle reports.

Last updated 14 September 2026 · Australia

If we take payment but cannot deliver the purchased search or report because of a fault in our system or data provider, we provide a full refund to the original payment method.

Digital reports cannot be returned

Kensacheck supplies digital vehicle-data searches and downloadable reports. Once a search or report has been supplied, it cannot be returned and we do not offer change-of-mind refunds.

When we provide a refund

If payment is successfully taken but we cannot deliver the service purchased because of a Kensacheck system failure or a data-provider failure, we provide a full refund. Our system issues this automatically where the failure is detected. If it does not, contact support@kensacheck.com.au with your order email and vehicle identifier.

Valid “no data” results

A completed database search may return no record or no data for a particular field. This is a valid search result and does not mean the service failed. Database coverage depends on the identifier, source records and the information available when the search is run.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

Contact

Kensacheck is operated by Monkey Digital Media Pty Ltd (ABN 62 648 621 336), NSW, Australia. Email support@kensacheck.com.au.